Privacy Policy

Introduction

Hardshell Technology (Foshan) Co., Ltd. ("Hardshell," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our official website, www.blaqshell.com (the "Website"), or communicate with us for business purposes.

Hardshell is a professional manufacturer of espresso machines and coffee grinders, providing OEM/ODM services to brand owners, importers, distributors, and e-commerce customers worldwide. This Website is intended for business (B2B) users and serves mainly to present our company and products and to receive business inquiries; we do not sell products on this Website, nor do we require you to register a personal account.

Information We Collect

To respond to your inquiries and provide related business services, we may collect the following types of information:

1. Inquiry and Contact Information — Information you voluntarily provide when completing an inquiry form or contacting us via email, WhatsApp, or other channels, such as your name, company name, job title, country/region, email address, phone number, and your purchasing requirements or project description.
2. Business Communication Information — Information generated during OEM/ODM communication, such as product specification requirements, target markets, reference models, order intentions, and related attachments.
3. Usage and Device Data — Technical information generated automatically when you visit the Website, such as IP address, device type, operating system, browser type, and browsing behavior, used to optimize the Website's compatibility and performance.
4. Cookies and Similar Technologies — Small data files stored on your device to remember your preferences (such as language settings), analyze Website traffic, and improve your browsing experience.

We do not process or store payment information such as your card number on this Website. Payment for formal cooperation is handled offline through bank channels agreed upon by both parties.

How We Use Your Information

We use the data we collect to:

• Respond to your inquiries, questions, and technical support requests.
• Communicate with you regarding products, quotations, sampling, orders, and OEM/ODM cooperation.
• Maintain and improve the content, functionality, and performance of the Website.
• Send you product updates, new-product news, or trade-show invitations, to the extent you have consented.
• Detect, prevent, and address fraud, abuse, and violations of this Policy.
• Comply with applicable laws, regulations, and regulatory requirements.

Data Sharing

We do not sell your personal information. We may share your data only in these limited cases:

• With service providers who help us operate our business (such as website hosting, email services, logistics, and third-party inspection agencies), only to the extent necessary to provide services to you, and subject to confidentiality obligations.
• With relevant supply-chain partners during OEM/ODM cooperation, where necessary to complete quotation, sampling, production, certification, or shipment.
• To comply with legal obligations or respond to lawful requests from competent authorities.
• To protect the lawful rights, property, and safety of Hardshell, our customers, or the public.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, including any period required to satisfy business, legal, tax, or compliance requirements. When no longer needed, we will delete or anonymize the relevant information.

Data Security

We implement technical and organizational measures consistent with industry standards to protect your information, including encryption in transit, access controls, and regular reviews. Please note that no method of transmission over the Internet is 100% secure; for highly confidential materials submitted through public channels, we recommend arranging a secure communication method with us separately.

International Data Transfers

Hardshell is located in China, and our customers are located worldwide. Your information may be transferred to, processed, and stored in locations outside your country/region. We will take reasonable steps to ensure that such transfers comply with applicable legal requirements and are appropriately protected.

Cookies

This Website uses cookies and similar technologies to keep the Website functioning properly, remember your preferences, and analyze visits. You can manage or disable cookies through your browser settings, though some features may not work properly as a result.

Your Rights

To the extent permitted by applicable law, you have the right to access, correct, update, or delete the personal information we hold about you, to object to or restrict certain processing activities, and to withdraw any consent previously given. To exercise these rights, please contact us using the details provided at the bottom of this page.

Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will update the date at the top of this page. Changes take effect upon publication on this Website. Please review this Policy periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Company: Hardshell Technology (Foshan) Co., Ltd.
• Website: www.blaqshell.com
• Email: anson@blaqshell.com